Buyers

What is a home warranty?

A home warranty is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home system components and appliances.

Why do I need a home warranty?

Your home is most likely one of your biggest investments. Unexpected repair or replacement costs can easily strain your budget. Plus, finding an approved and insured contractor to solve your problem can be stressful and inconvenient. A home warranty cannot prevent systems or appliances from breaking down, but it can help make covered repairs or replacement easier and less costly.

How does a home warranty work?

When a covered item breaks down, simply request a service call. The company is open 24 hours a day, 7 days a week, 365 days a year to accept your service request. After your service request is received, one of the companies approved and insured contractors will contact you to schedule a time to diagnose your problem. A low Trade Service Call Fee, per trade, is due when the contractor arrives to diagnose the problem.

Is everything in my home covered by the Home Warranty?

No. While not everything is covered, we do offer coverage for many of the most frequently occurring breakdowns of home system components and appliances. Please review a sample contract for specific covered items, terms and conditions, limitations and exclusions.

How many times can I use my Home Warranty?

You can you them as many times as you need during the term of your contract.

What if I have an appliance that just can’t be fixed?

If it is determined that your covered system component or appliance can’t be repaired by a service contractor, it will be replaced.

What out-of-pocket expenses will I have?

For each service request, you will pay a Trade Service Call Fee to each contractor of a different trade (plumber, electrician, etc.) who visits your home to diagnose a problem or perform service. There may be additional costs associated with the repair or replacement of covered items. Details will be included in your contract.

Is the Home Warranty renewable?

Yes, warranty holders may renew their coverage at the option of the Warranty company.

I'm in the market for a home. What's the benefit of buying a home protected by a Home Warranty?

A Home Warranty helps provide confidence during and after a home purchase. An unexpected, covered breakdown can be devastating to your budget. Enjoy your home without the hassles of covered breakdowns.
When a covered system component or appliance breaks down, call one number or go online 24 hours a day, 7 days a week, 365 days a year to request service. There's no need to get back in touch with the real estate agent or track down the previous owner.

I'm selling my home. Why would I want a Home Warranty?

A Home Warranty helps give buyers additional confidence in the real estate transaction—they’ll know that the Warranty Company stands behind the covered systems or appliances in the house. An added benefit is that the warranty can also protect your home while it’s on the market which can help you avoid investing more money into a home you’re trying to sell.

My home systems and appliances are old. Does that matter to the Warranty Company?

No. The age of a home or its system components and appliances are not important. The covered items must be in good working condition and properly maintained at the time coverage is purchased.

Does the Warranty Company need to inspect my home systems and appliances before I purchase?

No. A home inspection is not necessary in order to order a Home Warranty. What is a Trade Service Call Fee?

A Trade Service Call Fee is the amount due when a contractor visits your home. Each type of breakdown falls into a trade category, for example: a leaky pipe qualifies as a plumbing breakdown, while a broken dishwasher is an appliance breakdown.
Since it may require more than one contractor or several unrelated trips to the house by the same contractor, (once to fix the pipe, another to fix the dishwasher) there is a fee due for each trade a service call covers. It's perfectly alright to report more than one breakdown at a time. Additional fees may apply if the repairs fall into different categories.

Is there a limit to the number of repairs the warranty covers?

No. The warranty is good for an unlimited number of covered repairs.